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Biography and Marketing Philosophy:
From 1999 to 2004, I worked for
a division of MRM (part of IPG), Rubin Postaer, and Genex
three of the leading interactive marketing firms in the country.
I was fortunate to work on Fortune 100 clients General Motors
and American Honda's top consumer sites: GMBuypower.com and Acura.com.
My work involved managing multi-million dollar portfolios of
design, online marketing and application development projects
and leading interdisciplinary teams of writers, programmers and
designers from concept to launch.
Working for Fortune 100 companies requires that the marketing
message derive from a clear understanding of the client's business
objectives and the consumers' desired interaction with the brand.
When an interactive project or campaign could cost tens of thousands
to millions of dollars and months of development time/resources,
it is vital that creative strategy is documented, tested, and
evolved throughout the design process. More importantly, clients
insist on measurable return on investment. Can improved site
navigation help consumers find and buy more product? Do they
stay longer on the site, drilling deeper to interact more fully
with the brand? How can you design in other opportunities to
communicate with consumers through integrated campaigns, online
and off, thus developing a trusted relationship with them?
Automotive manufacturers use extensive consumer testing and focus
groups to validate and refine communication campaigns and to
define corporate branding/identity strategies. Through my experiences
with GM and Honda, I gained specific understanding into how to
gather business objectives through stakeholder interviews and
then I managed the evolution of the design by obtaining consumer
feedback at key touch points in the development process. I have
direct experience with creating information architecture, user
profiles and persona/scenario development, prototyping, and consumer
testing to guide interactive and traditional design development.
It is vital to understand consumer behavior and then be able
to adapt products and designs to it.
In 2004, I moved our family from LA to a beautiful log home on
2.5 acres in Hurricane, WV. I was happy to continue working in
my field at Rev Interactive, in Charleston. There, I oversaw
the development of the West Virginia Division of Tourism's online
marketing efforts in 2005. This work involved targeted interest-based
minisites combined with online advertising, search engine optimization,
email marketing, and lead acquisition.
In 2006, I joined the Department
of Commerce as its Marketing Director. I am passionate about
the work we do to promote WV development, resources, industry
and tourism inside and outside of our state, and to improve the
opportunities our kids will have.
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